Service Information
Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Availability:
10 x 5
Service Response Time:
24 Hour
Service Duration:
3 Year
SUPPORTplus customers have access to the Alcatel eND technical response center 7 days a week, 24 hours a day. With total hold time averaging less than one minute, you are ensured prompt attention with an Alcatel support engineer. Alcatel ships, at Alcatel's own expense, replacement hardware components to a designated SUPPORTplus customer site for arrival on same day as the diagnosis. This service is available Monday through Friday from 7am to 5pm EST, excepting holidays. SUPPORTplus customers receive technical assistance from Alcatel support engineers via remote access. Remote access allows Alcatel's technical experts to perform 'in-box' diagnostics 24 hours a day. With real-time access to configuration parameters, hardware and software revision levels, and port statistics Alcatel's engineers promptly resolve technical issues. SUPPORTplus customers have access to privileged information on Alcatel's main service and support website, eService. Customers receive a login that entitles them to specialized web services including personalized support cases, return material authorizations, on-line problem escalation, known-problem reports, release notes, troubleshooting guides, and software maintenance releases. SUPPORTplus customers receive software notifications (via email) that protect and maximize equipment investment. Customers receive periodic software maintenance releases, patch releases, and enhancements.
Features:
-
Product Description: Alcatel SUPPORTplus extended service agreement - 3 years - shipment
- Type: Extended service agreement
- Service Included: Replacement
- Location: Shipment
- Return Shipment: At manufacturer expense
- Full Contract Period: 3 years
- Response Time: 24 hours
- Service Availability: 10 hours a day / 5 days a week
SupplySale.Com has a large selection of 80222936 in stock or readily available for shipment.
All our Alcatel-Lucent 80222936 are fully tested by our certified engineers and come standard
with our 30 Day Performance Guarantee. Please feel free to email us at sales@supplysale.com for any questions regarding our
Alcatel-Lucent 80222936.
SupplySale.Com is a leading supplier of Cisco, HP, Compaq, IBM, DEC, 3COM and more. We currently carry over 500,000 new, used, and refurbished
IT products. All of our products are guaranteed to be in perfect working and physical condition.
SupplySale.Com is your source for hard to find networking equipment.
